Please read these Terms and Conditions carefully before using the services provided by Utility Match. By accessing or using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree with any of the terms, you must not use our website or services.
These Terms and Conditions ("Terms") apply to the use of the website www.utilitymatch.co.uk ("Website") and the services provided by Utility Match ("we", "us", or "our").
We are a UK-registered company offering comparison and switching services for energy, gas, water, and telecom services to businesses in the UK.
By accessing or using our Website, or by entering into a contract with us, you agree to comply with and be bound by these Terms.
Utility Match provides a service that helps businesses compare and secure the best deals for energy, gas, water, and telecom services.
We handle the entire switching process on behalf of businesses, including liaising with utility providers to ensure a smooth transition.
We do not act as an energy or utility supplier but provide comparison and switching services.
You must ensure that all information you provide to us on our Website or during any communication with us is accurate, up-to-date, and complete.
You are responsible for maintaining the confidentiality of your account information (if applicable) and for all activities that occur under your account.
You agree not to use our Website for any unlawful or fraudulent purpose and to comply with all applicable laws and regulations when using our Website and services.
To access certain features of our service, you may need to register for an account.
When registering, you must provide accurate, current, and complete information, including your business details and contact information.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you believe your account has been compromised, you must notify us immediately.
Utility Match operates a free service for businesses seeking to compare utility deals and switch providers.
In certain cases, there may be fees associated with certain aspects of our service (such as bespoke consultancy services). These fees, if applicable, will be disclosed to you before any payment is required.
All fees are subject to VAT at the prevailing rate, where applicable.
We strive to provide accurate, up-to-date information on our Website, including comparisons of utility rates, but cannot guarantee that all information is complete or accurate at all times.
We are not responsible for any errors, omissions, or inaccuracies in the information provided by third-party utility providers or any consequences that may arise from them.
You agree to provide us with all necessary information and documentation required to process your utility comparison and switch. This may include, but is not limited to, business account numbers, meter readings, and billing history.
You agree to promptly inform us of any changes to your business details, including changes to your contact information, service requirements, or preferences.
You must not use our services to compare or switch utility providers for any fraudulent or unlawful purpose.
We will use our best efforts to compare utility providers and secure the best deals for you based on the information you provide.
We will handle the switching process between utility providers, ensuring that all relevant steps are followed to minimise disruption to your service.
We do not guarantee that a switch will always result in a reduction in costs, as prices may vary due to external factors.
We will not be liable for any loss or damage (including indirect, incidental, or consequential losses) arising out of your use of our services, the Website, or any interactions with utility providers, except where such liability cannot be excluded by law.
We do not accept responsibility for any service interruptions or issues that arise from the actions of third-party utility providers.
We do not guarantee the performance, quality, or cost-effectiveness of any utility provider or services offered via our platform.
You or we may terminate your use of our services at any time.
If you wish to terminate your account or stop using our services, please notify us at [email protected].
Upon termination, you will remain responsible for any outstanding fees, charges, or contractual obligations incurred before the termination.
We are committed to protecting your data. Please refer to our Privacy Policy for information on how we collect, process, and protect your personal data.
By using our services, you consent to the collection and processing of your data by our Privacy Policy.
We reserve the right to amend these Terms at any time. Any changes will be posted on this page and will be effective immediately upon publication.
It is your responsibility to review these Terms periodically for any updates. Your continued use of our services after changes have been made will constitute your acceptance of the updated Terms.
These Terms and Conditions are governed by and construed by the laws of England and Wales.
Any disputes arising from the use of our services or these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or concerns regarding these Terms and Conditions, or if you would like to contact us about any aspect of our services, please reach out to us:
Utility Match
Email: [email protected]
Phone: 0333 444 2015
