We are Utility Match (referred to as "we", "us", or "our"). The protection of your personal data is central to our business operations. We recognise that your data belongs to you, and we have a duty to protect it.
Unless otherwise required by law or to perform our contractual obligations with you, we will only process your data in the way we explain below or by your requests. We will also provide it back to you if you request it at any time.
This policy outlines how we will process your data. It applies alongside any terms and conditions or other documents we provide to you during our business relationship.
We encourage you to read this policy carefully. Terms used in this policy shall have the meanings defined in the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), as applicable.
By visiting our website at www.utilitymatch.co.uk (our website), or by providing your data to us during our business relationship, you understand, accept, and consent to the practices described in this policy.
We may update this policy from time to time. Any changes will be posted on this page. You are encouraged to check this page regularly, as changes will be binding once they are posted unless your consent is required.
For more information relating to your rights under this policy, please see Section
If you have any questions about this policy, please contact us at [email protected].
Utility Match helps businesses compare and secure the best deals for energy, gas, water, and telecom services. We are a UK-registered company (Company No. 16128888) with registered offices.
We are the data controller in relation to all data we process through our centralised billing and CRM platform, which we host within the UK. We are registered with the ICO (Information Commissioner’s Office) to process your data in this way.
About your data, you have the following rights:
The right to request that we do not process your data for marketing purposes.
The right to request clarification on the personal data we hold about you, how it was obtained, to whom it has been disclosed, and how long we will retain it.
The right to amend any inaccurate data we hold about you.
The right to request the deletion of any of your data (where you no longer think we need to hold it, or where we have obtained or processed it without your consent).
The right to request that we only process your data under certain conditions and for limited purposes.
We can provide you with your personal data in a structured, commonly used format (usually a .csv file) upon request.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.
In some cases, we may charge a nominal administration fee to process your request if we consider it excessive, unfounded, or repetitive.
If you wish to contact us regarding the personal data we hold about you, please use the contact details provided.
We process the following types of personal data:
Full name, business name, and job title Contact details including mobile/landline telephone numbers and email addresses IP addresses, browser details, and other technical data Bank account details, if applicable.
We may also collect technical data when you interact with our website. This includes IP addresses, device information, and browsing patterns.
Our appointed service providers may access and process personal data when providing technical support or during specific business transactions.
Access to your data is restricted to authorised staff within Utility Match. We ensure that all employees and contractors are trained in data protection and are bound by confidentiality agreements.
We may share your data with our trusted partners or service providers, such as utility suppliers, payment processors, and technical support providers, as necessary for providing our services.
We may also share your personal data with third parties outside the EEA if required for providing services, but we will ensure that adequate protection is in place.
We process personal data to fulfil our legitimate business interests, such as providing services, and to perform our contract with you. If you do not provide the necessary data, we may not be able to provide the services you request.
For data uploaded to our systems, we typically rely on our contractual obligations with you, not consent, to process personal data.
We collect personal data in the following ways:
We may use cookies to improve your experience on our website. You can manage your cookie preferences through your browser settings.
We use your data to provide the services you have requested, including comparing and securing the best utility deals for your business.
With your consent, we may also use your data for marketing communications, updates, and offers related to our services.
We may analyse technical data to improve the functionality and security of our website and services.
We disclose personal data to trusted service providers who assist in providing our services, such as utility suppliers or marketing partners.
We may share your data with legal authorities or other third parties as required by law.
We retain your data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
All data is stored securely, and we take appropriate measures to protect it. Access to your personal data is strictly controlled and monitored.
If you have any questions or concerns regarding this Privacy Policy or how we process your data, please contact us:
Utility Match
Email: [email protected]
Phone: 0333 444 2015
